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Privacy Policy



Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Fiserv or an Fiserv affiliate.  Fiserv and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. Fiserv cannot and will not be responsible for any problems or liability that may arise if you do not provide accurate, truthful and complete information.

Here are some examples of the types of personal information Fiserv may collect and how we may use it.

What personal information we collect

  • When you create an Fiserv ID, download software, register for a class, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
  • The personal information we collect allows us to keep you posted on Fiserv’s latest product announcements, software updates, and upcoming events. It also helps us to improve our services, content, and advertising.
  • We also use personal information to help us develop, deliver, and improve our products, services, content, and advertising.
  • From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Fiserv, you may not opt out of receiving these communications.
  • We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Fiserv’s products, services, and customer communications.

How we use your personal information

Collection and Use of Non-Personal Information

We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  • We may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where a Fiserv product is used so that we can better understand customer behavior and improve our products, services, and advertising.
  • We also may collect information regarding customer activities on our website, and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Fiserv’s website, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Fiserv and its partners use cookies and other technologies in advertising services to control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns. If you do not want to receive ads with this level of relevance on your mobile device, you can opt out by accessing the following link on your device. If you opt out, you will continue to receive the same number of mobile ads, but they may be less relevant because they will not be based on your interests. You may still see ads related to the content on a web page or in an application or based on other non-personal information. This opt-out applies only to Fiserv advertising services and does not affect interest-based advertising from other advertising networks.

Fiserv and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with Fiserv more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit the DNAappstore.

If you want to disable cookies, you will need to do so through your personal web browser. Please note that certain features of the Fiserv website may not be available once cookies are disabled.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (“IP”) addresses, browser type and language, Internet service provider (“ISP”), referring and exit pages, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. Fiserv may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on the Fiserv website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers. 

Disclosure to Third Parties

At times Fiserv may make certain personal information available to strategic partners that work with Fiserv to provide products and services, or that help Fiserv market to customers. Personal information will only be shared by Fiserv to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.


It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Fiserv to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

Fiserv takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Fiserv online services such as the DNAappstore use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox, Chrome or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.

When you use some Fiserv products, services, or applications or post on a Fiserv forum, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please use appropriate caution when using these features.

Integrity and Retention of Personal Information

Fiserv makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account at For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Fiserv is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by applicable law.


We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.

Third-Party Sites and Services

Fiserv websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

International Users

Information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. Fiserv abides by the “safe harbor” framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland.

Our Companywide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to Fiserv employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have questions or concerns about Fiserv’s Privacy Policy or data processing, please contact the Fiserv Privacy Officer listed below:

Chief Privacy Officer

Fiserv Solutions, LLC

455 Winding Brook Drive

Glastonbury, CT 06033

Fiserv may update its Privacy Policy from time to time and such changes will take effect on their posting on this website.


Discussion Forum Terms of Service

In addition to the terms of service governing the DNAappstore website generally, this Terms of Service shall govern specifically your use of the DNAappstore Discussion Forum (the “Forum”).

IMPORTANT: BY ACCESSING OR USING THE FORUM, YOU CHOOSE TO ACCEPT THIS AGREEMENT, AND ACCEPT IT AS PRESENTED TO YOU, WITHOUT CHANGES.  FISERV WILL ACCEPT NO ADDITIONS OR DELETIONS.  At any time Fiserv may change, add, or remove any part of this Agreement or any part of the services and features provided at the DNAappstore Site. If it does so, Fiserv will update the Agreement here and may also post such changes elsewhere on the DNAappstore Site. These terms and conditions are in addition to, and not in lieu of the terms and conditions applicable to the DNAappstore Site generally. In the event of any conflict of these terms and conditions with those of the DNAappstore Site, these terms and conditions shall govern with respect to the DNAappstore Discussion Forum, but only to the extent necessary to resolve such conflict.


  1. General

(a)     As long as you comply with the Agreement, Fiserv grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Forum.

(b)     Views expressed on the Forum are those of the posters and are not necessarily those of Fiserv. Fiserv does not endorse any postings to the Forum.

(c)     Fiserv does not prescreen information submitted by users of the Forum (“Postings”). Fiserv retains the right, but not the obligation, to edit or remove any Posting, including those deemed by Fiserv to violate the Agreement. Fiserv will make good faith efforts to investigate allegations that a specific Posting violates the Agreement but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific Posting, whether or not subject to such allegations, and (b) will have no liability whatsoever for editing, removing, or continuing to permit the display of any Posting whatsoever.

(d)     Fiserv does not formally provide technical support on the Forum. If any information is provided by Fiserv or Fiserv employees, such information is provided on an “AS IS” basis without warranties of any kind, including implied warranties of merchantability and fitness for a particular purpose.

(e)     To submit a Posting, the submitter must have a unique user name and password combination, known as an Fiserv ID. Please review Fiserv’s Privacy Policy go to  To obtain an Fiserv ID go to

  1. Postings. To ensure that the Forum is of benefit to all Forum users, all posters are expected to adhere to the following rules at all times:

(a)     Stay on topic. The Forum is here to help people use Fiserv products and technologies more effectively and to permit the Fiserv user community to engage in dialog about Fiserv products and services, particularly those available through the DNAaappstore. Unless otherwise noted, do not add Postings about nontechnical topics, including:

(i)       Speculations or rumors about unannounced products or DNAapps.

(ii)     Discussions of Fiserv policies or procedures or speculation on Fiserv decisions.

(b)     Be polite. Everyone should feel comfortable reading Postings and participating in discussions. “Flames” (deliberately inflammatory postings) or other inappropriate statements, material, or links are not permitted, not are libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive (sexually, racially, culturally, ethnically or otherwise) postings.

(c)     Post only constructive comments and questions. Unless otherwise noted, your Posting should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well.

(d)     No advertising. Do not use the Forum to sell or market your products to others and do not post a URL unless it directly answers a user’s question. If any portion of your Posting, including any posted URL, results in any accrual of compensation or benefit to you, you must note this in your post by stating, “I may receive some form of compensation, financial or otherwise, from my recommendation or link.” As well, the following are not allowed:

(i)           A Posting created solely to advertise a book, service, software or some other item for sale.

(ii)          Any reference, including a link, to a commercial item that is not directly related to a relevant technical support question or answer. For example: “This post created by Acme Products Inc.”

(iii)        You may sign your Postings with information about yourself. However, this should not include a link to another forum. An example of an acceptable signature:
Jane S.
Senior Vice President, XYZ Credit Union

(iv)       Do not post polls or petitions or links to such items.

(e)        No inappropriate user names (“Aliases”) or impersonations. Inappropriate or offensive user names or aliases will be removed and persons attempting to impersonate another user will be banned from using the Forum. User names may not contain email addresses or other contact information.

(f)      Stay Lawful

(i)        No material may be submitted that is intended to promote or commit an illegal act.

(ii)       Do not submit software or descriptions of processes that break or otherwise ‘work around’ digital rights management software or hardware.

(iii)      Do not post defamatory or negative material.

(g)     Submit Only Information You Own Or Have A License to Submit.  Material submitted must be your own work or work to which you have a license. You warrant and represent that you own or otherwise control all of the rights to the information contained in your Posting.

(h)     Grant of License to Use Your Postings. By sending a Posting to the Forum you grant Fiserv a perpetual, royalty-free, non-exclusive worldwide right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to the Posting. If you do not want to grant to Fiserv the rights set out above, do not send your Posting to the Forum.

  1. Interference with the Forum.

(a)     You agree to not interfere with or disrupt the Forum. 

  1. Breach of the Agreement

(a)     If you fail to abide by these terms Fiserv may, but is not obligated to, remove your Posting. Fiserv may also send an e-mail that informs you that your Posting has been deleted or edited. Repeated inappropriate Postings may result in your relevant account or accounts being placed into temporary or permanent suspension of your ability access, use or participate in Forum discussion. 

(b)     If you post or send offensive or inappropriate content anywhere on or to the Forum or otherwise engage in any disruptive behavior which Fiserv in its sole discretion considers to be serious and/or repeated, Fiserv may use all available information about you to stop any such behavior. This may include informing relevant third parties such as your employer, Internet service provider, or law enforcement authorities.

(c)     Fiserv reserves the right to delete any Posting, or take action against any account, at any time, for any reason. 

Privacy Policy  |  Terms & Conditions