Frequently Asked Questions
What is Open Solutions’ DNAappstore™?
The DNAappstore is a global marketplace for collaborative innovation where all Open Solutions clients can go to purchase DNAapps to help extend their DNAcore platform. It’s also a forum that will allow developers to promote and sell their apps to the Open Solutions community as well as spur interaction among clients, partners, and independent developers. The store will be easy to use and accessible by anyone. We want to make the sharing of ideas and innovation simple.
How will DNAapps be created?
DNAapps will be created using a toolkit called DNAcreatorTM. DNAcreator is used by developers from Open Solutions, our resellers, partners and clients to build applications that extend the functionality of DNA. DNAcreator along with the DNAappstore offers capabilities that have never existed before anywhere in our industry.
Why is Open Solutions creating an online store?
We want our clients to have the flexibility they need to continue to be successful. Our global industry changes quickly. With increasing demands from regulators on the one hand and consumers and small business on the other, financial institutions must adapt or risk losing clients. DNAcreator and the DNAappstore will promote the development and distribution of quick and efficient solutions, enabling banks and credit unions to differentiate themselves in their market, lower their development costs, speed up their enhancement timelines and improve overall business processes.
Is this unique in the financial industry?
Yes. This is unique in the core banking market. No other vendor is offering an online store that enables developers to share their applications via an app store, creating a global community for collaboration and knowledge exchange.
Support and Sales Oriented Questions
Will Open sell current SQR production source on the store?
No, at this time Open Source will not be available on the DNAappstore, but may be negotiated through your Account Managers if a client expresses interest in a specific application.
What are the terms and conditions required on check-out (shopping cart)?
A check box at the time of checkout will be used for the customer to approve/acknowledge that Open will link this purchase to the FI's Core agreement through our normal SPO process. The Master Service Agreement name, number and date executed will be displayed in the terms and conditions. The maintenance charge, however will be a flat 20% for all DNAapps purchased on the store regardless of what the FI's core agreement mentions.
What are the DNAapp delivery options?
Delivery of the DNAapps will be completed through the inherent download capabilities within the DNAappstore. You will need to ensure your email servers are configured to accept emails from DNAappstore@opensolutions.com to receive the product delivery. The Data Center will adhere to the current process used for installing a Custom Solution application. The Client Care team will work with the Data Center to load a DNAapp into a test environment that the Data Center has or the client can purchase their own Test Environment specifically for DNAapps.
Will there be help documentation within the DNAappstore?
The DNAcreator/ DNAappstore ‘Frequently Asked Questions FAQ’ will be used for the help documentation. The DNA Creator will also have help files that will be available on the Developers Portal.
Will the store support product demos on how certain DNAapps work?
DNAappstore has the ability to add video clip type demo’s to the product description section of the DNAapps.
Can a customer save DNAapp purchases in their check out cart?
Yes, this is an inherent part of the DNAappstore. If you are logged in and have purchases in your check out bin, those will be stored so the next time you log back in you can complete the transaction.
How will DNAappstore users be authenticated?
Users are authorized by the user name/password that they currently use on the Open Solutions extranet. These users are also authorized purchasers on the DNAappstore.
Will DNAappstore.com be password protected?
No, this site will be available for everyone to view, however a password will be required to post reviews, purchase DNAapps, and participate in the community forum. There is a new “live chat” option that extranet users can use as well for extra support if they need it.
How will users ask for their password to be reset?
Users who do not remember their password for the Extranet, Compass or DNAappstore will utilize the existing ‘Password Reset’ functionality available to them on resetmypassword.opensolutions.com. A link should be provided on the login screens of the DNAappstore to utilize this functionality or they could call Client Care.
What is the flow that initiates the ‘Authorization Key’ generation?
An Auth Key is assigned to each DNAapp when a DNAapp is purchased. When a DNAapp has gone through the checkout process, the default order status will be changed to ‘invoiced’. This status change will generate the download/confirmation email. The authorization key currently will be emailed to the purchaser after they purchase a DNApp.
Who will support the clients in the ‘Try before You Buy’ program when they require assistance?
Client Care will be the primary contact.
Will there be non DNAapps on the DNAappstore?
No, not at this time. The DNAappstore will only have DNAapps for sale.
Purchasing DNAapps at the DNAappstore
How do I get to the DNAappstore?
The DNAappstore is located at www.dnaappstore.com; you can also get to DNAappstore from the Open Solutions Extranet site.
What payment methods are acceptable for the license of a DNAapp?
The only method of payment currently supported is a SPO from an authorized purchaser within your institution.
Will I pay maintenance on the apps I purchase on the DNAappstore?
Yes, a flat annual 20% maintenance charge will be included in your purchase or check out price for any DNAapps purchased on the DNAappstore.
How will I know if a DNAapp is suitable for my institution?
Open Solutions has decided to support a ‘Try before You Buy’ program which will allow our clients to download a DNAapp at no charge, into a test environment for up to 60 days. If, after testing the DNAapp, you decide to buy, you will need an ‘authorization key’ to run the DNAapp in production. In order to obtain the ‘authorization key’, a license fee is required. If you decide not to buy, there is no additional action required.
How do I buy a DNAapp off the DNAappstore if I am a data center client?
Purchase the DNAapp off the DNAappstore. After the purchase you will need to coordinate getting the new DNAapp into your test environment or move it right into your production environment using Client Care and the Data Center just like you would if you bought a Custom Solutions app.
How do I report any defects that I find in my purchased DNAapp?
Defects are reported in the Compass application the same manner as you are currently using to report defects in the DNA product.
How do I get updates for my purchased DNAapp?
Updates to DNAapps will be posted to the DNAappstore and available for downloading. However DNAapps are being built to work on all subsequent DNA core releases.
What release level do I need to be on to purchase DNAapps from the store?
DNAapps will work for DNA 3.0 (Released September 30, 2010) and higher.
What happens to the DNAapps when I install a new DNA release or system update?
Open Solutions best practice recommendation is that all DNAapps are tested in your test environment prior to installation. It is also a best practice recommendation to test your specific DNAapps with every release of DNA.
What do I do if I do not receive the order email containing the product download?
You should confirm your email servers are accepting emails from DNAappstore@opensolutions.com and not being filtered as spam to ensure receipt for future purchases or trial transactions. The DNAappstore allows you to view your trial and purchase transactions and retrieve the product download along with the authorization key from the “My Account” page. Follow these steps to locate your product orders:
- Log into the DNAappstore
- Click on “My Account” located at the top of the page
- Click on “My Orders” located in the menu on the left
- Locate the order and click on “View Order”
- The link to the product download and the authorization key is available in the “Items Ordered” section
In the event this information is not present within the DNAappstore, please contact Client Care at 1-888-443-5767.