ATM Debit Card Dispute Tracking Research

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This DNAapp provides Financial Institutions the ability to capture the details of a disputed ATM/Debit Card transaction. For example, an account is debited but cash is not disbursed or an account is debited twice etc. This DNAapp also provides a list of all the successful/failed transactions that are done through the ATM by a given card for a particular day, helping the back office to identify the disputed transactions.

• Key Benefits:
• Enhanced search for disputes by date range and status
• Printing & exporting dispute related data in CSV formats
• Capture merchant details
• Capture dates for sending the information to third party for dispute investigation
• Panel that displays dispute count status and totals

New features introduced in the updated version:

• Ability to select multiple transactions to dispute at once with a  roll up to a single dispute event
• Create a listing of eligible transactions and a button to generate a dispute directly from that listing where information is pre-filled to create a dispute
• Ability to customize status options to better track recovery efforts
• Different status codes based upon the type of dispute
• Updated the 'Reason for Dispute' box to contain pre-defined selections in addition to a free form field. It can work like the Merchant name, where previous entries entered are recalled