This DNAapp provides Financial Institutions the ability to capture the details of a disputed ATM/Debit Card transaction. For example, an account is debited but cash is not disbursed or an account is debited twice etc. This DNAapp also provides a list of all the successful/failed transactions that are done through the ATM by a given card for a particular day, helping the back office to identify the disputed transactions.
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This DNAapp provides Financial Institutions the ability to capture the details of a disputed ATM/Debit Card transaction. For example, an account is debited but cash is not disbursed or an account is debited twice etc. This DNAapp also provides a list of all the successful/failed transactions that are done through the ATM by a given card for a particular day, helping the back office to identify the disputed transactions.
This DNAapp is available from the new screen ATM/Debit Card Dispute Research. This application enables the users to capture the details of the disputed transactions performed via ATM by the respective ATM/Debit Card. This application also enables the Financial Institution to provide a list of all the transactions (whether successful or unsuccessful), performed via ATM by the respective ATM/Debit Card, for the dispute date.
The existing Cards and Agreements functionality have not been changed for this application.
Exclusions:
The existing Cards and Agreements functionality have not been changed for this application.
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This DNAapp is compatible with DNA 3.0 or higher. You will need to download and install the Configuration Toolkit which will configure DNA to load and manage DNAapps. This toolkit is included in the DNA release CD since DNA 3.3 and will be updated here whenever a more recent release is available.